Everyone opens the system and knows exactly what to do today
Workflows set by management, shared across every office, scoped down to a single customer - with each task assigned to a person or to an agent.
One job. Every office. One workflow.
Offices around the world share the same workflow on the same job. Tasks are divided between departments automatically, so Shanghai, Rotterdam and Chicago each see their piece and nobody chases anybody for the handover.
As broad or as narrow as you need
Management sets the workflows. The system decides which one applies.
By routing and mode
A different flow for ocean than air, for one lane than another. All freight types covered.
By client, down to their SOP
One customer wants it done their way. Encode their SOP and the workflow follows it, every job.
By department and team
Each task lands with the right people, wherever in the world they sit.
Assign the task to a person.
Or to an agent.
We're not aware of another TMS that lets you allocate workflow tasks to virtual employees — agents. Yours sit in the same workflow as your team, take their share of the tasks, and hand back only what needs a person.
Give agents the data-heavy work
Extraction, entry, matching, reconciliation. Volume that would take a person all day.
Give agents the work that must be exact
Anything where a slip costs money. A seriously accurate hand that never tires.
Give agents the tedious work
The tasks that can run in the background while your people do the work only people can.
An orchestration layer can't do this.
The workflows live inside the TMS, next to the agents.
Every freight type, every office, every customer's SOP with operations, sales and finance working alongside agents on the same tasks. That's the leap.
