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Customer Portal

Give your customers the system you run on. Minus the parts they shouldn't see.

Not a bolt-on. The same FreightSuite platform, opened up to your customers with the right capabilities switched on and everything private kept entirely separate.

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Table stakes now

Your customers expect a portal. Most forwarders can't give them one.

Shippers are used to tracking a parcel in real time. They now expect the same from their forwarder — and the ones who can offer it win the account. FreightSuite gives you that, built in, on day one.

The old way: an email chain asking for updates with no reply for two days. The portal: live tracking events and an ETA, self-serve
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What they can do

Everything they'd otherwise email you to ask

Every booking on one map

Ocean, air, road and rail. Routing, live tracking events and status, all in one view.

Quotes on request - or instantly

Customers request a quote from the portal. Switch on auto-quoting and they get one back in seconds.

Costs before the invoice, invoices after

Optionality to see what a shipment is costing (pro-forma state) before it's finalised, then auto-download the invoice the moment it's issued.

Documents, both directions

Download house bills of lading, customs entries and more. Upload CIPLs and anything else you need from them.

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Dashboards & control

Their own dashboards, in their own environment

Booking counts, volumes and the KPIs that matter to them - simple, live, and scoped to their account.

Not an add-on

It's the same system you work from, with a set of capabilities switched off. No separate product, no sync.

Private stays private

Profitability, margin and anything internal is kept entirely separate. Customers only ever see their own data.

You decide what's on

Tracking only, or the full set with quoting and documents. Configure it per customer.

A customer dashboard with bookings, in-transit, on-time and average-transit KPIs and bookings by mode, with forwarder margin marked as not shown to customers

Give your customers what they've been asking for

See the portal from your customer's side, then from yours.