People should do the work computers can't
Everything else, the laborious, the slow, the error-prone should go to an agent.
That's the agentic difference.
Agents should do everything people don't want to do, aren't quick at, or aren't accurate at.
Staff the legwork to agents. Put your people on the work that's important and can't be solved by a machine.
Not all agents are the same
Agents bolted onto a legacy TMS
Limited to what an adapter exposes. Basic tasks only.
Can't do most of what a person can do in the system.
Live or die by someone else's roadmap.
FreightSuite agents
Built into the TMS, with access to everything your people have.
Can do pretty much everything an operator can — and support sales and finance too.
Yours. Permanent. Carrying your SOPs.
Off the shelf, or built by you
Standard agents come with the system. Custom agents are yours to build — and they can go as far as your SOP takes them.
Standard agents
Credit control, document extraction, error catching — running from day one.
Custom agents
Built by you, to your SOP, doing what an operator does — or a salesperson, or someone in finance.
Across every function
Operations, sales and finance, all on the same platform, all with agents alongside.
Your customers won't know it's agents doing the work
They'll just notice the service got faster, more accurate, and never sleeps.
24/7, 365
No holidays, no sick days, no time zones. The work continues overnight.
Very accurate
The same process, the same way, every time. No slips at 5pm on a Friday.
Excellent memory
Every SOP, every customer preference, every past job. Nothing forgotten.
Cost-effective
Labour is the biggest cost in most forwarders. Agents change the equation.
The only limit is how well you explain the SOP
We built the system for agents and people together. How far the agents go is up to you.
